Customer Service
Oneclikonlineshop Delivery and Returns
We hope you love shopping with Oneclikonlineshop. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.
Shipping and Delivery
Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport, and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
Deliveries occur only on weekdays. Shipping and delivery charges are subject to change and are determined when you place your order. Estimated delivery time assumes orders are placed before noon (PST). Orders you place with Oneclikonlineshop late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight, and International shipping if we try unsuccessfully to deliver your order more than once.
Delivery addresses in Alaska, Hawaii, Puerto Rico, and Guam should add a PHP200.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (PST).
| Merchandise total * | STANDARD 5—7 day shipping ** |
PRIORITY 2—3 day shipping ** |
OVERNIGHT Next business day ** |
|---|---|---|---|
| Up to PHP200 | PHP16 | PHP26 | PHP33 |
| PHP200.01—500.00 | PHP21 | PHP31 | PHP38 |
| $500.01—1000.00 | PHP29 | PHP39 | PHP46 |
| Over PHP1000.00 | PHP34 | PHP44 | PHP51 |
*before tax and additional charges
**after processing if ordered by 12:00 noon PST
Returns and Replacements
We want you to be completely happy with your Oneclikonlineshop order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.
Returning Gifts
When returning a gift, an Oneclikonlineshop Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Oneclikonlineshopstore, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an OneclikonlineshopGift Card.
Returning Merchandise by Mail
On the back of the packing slip enclosed with your Oneclikonlineshop order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
Enclose the return section of the packing slip with your item(s). Please use one of the return labels on your packing slip's front to ensure proper return address and credit information. Restricted items must be returned using ground transportation.
Please allow 10 to 14 days for Oneclikonlineshop to process your return.